Shipping Policy

Q: How long will my order take to arrive?

The estimated delivery time depends on your location. It usually takes:
– 10 – 15 business days for North, Central and South America;
– 10 – 15 business days for Europe;
– and 5 – 10 business days for Asia.

Q: Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Friday, excluding national and state holidays.

Q: Is there a way to track my order?

Yes. works with FedEx and provides an official FedEx order number, which allows you to track your order from HERE.

Q: What are the shipping charges?

The shipping charges, which will be added to your order, depend on the location for delivery and the total weight of your order. You will be able to calculate the shipping charges on the Checkout page.

Q: Are there any hidden charges? does not add any additional charges to your order. However, is not responsible for any charges, which may be required by the Custom-house of your country.

Q: I used my tracking number to check the details my shipment but the information is not clear to me.

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn’t answer your question please call us.

In transit Your order is on its way to your city
Out for delivery Your order has reached your city and we will attempt to deliver it today
Hold at hub We tried delivering your order at least once and we will try again in 48 hours
RTO in transit Your order was undelivered and is on its way back to our warehouse.


Q: I should have received my order by now but I haven’t. What do I do?

If you have the reference number please visit FedEx site and check for your Order. You can call FedEx with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

Name: Claudio Andres Julio Villalobos
Phone number: 9690284444